https://multifitblades.ca/The service from these folks just blew me away. Made me smile all morning.
I lost the screw flange for my multitool. My local tool vendor didn't carry them and I had trouble finding them online but eventually came across multi fit blades, who carry just blades and a few accessories for oscillating tools. Found the screw flange I wanted for $4.99 and started the purchase. They asked the usual, name, address, CC info, plus they asked my profession > glazier and what tool I needed it for ROK. However the manufacturer drop down list did not allow me to choose ROK, it wasn't in the list, so I grabbed the next manufacturer which was Rockwall.
Friday morning I get phone call from these guys. They're concerned because that flange doesn't work on Rockwall, which is 6mm screw and the one I chose is 8mm. I'm like holy shit, $4.99 part, and these guys are calling me to make sure I get the right part! I explain their drop down list didn't allow me to choose ROK, but I had to choose something so I chose Rockwall instead. He's like, okay I get it, just let me check that this flange works on the ROK. 30 seconds later, he verifies it does. Then tells me that he see's I'm a glazier, and asks if that is correct. I tell him it is, and so he tells me, "well for your trouble, I'd like to send you one of our glazing blades for free."
I'm already tickled pink that there is an organization out there, taking the time and trouble to make sure I get the right part, but to also give me freebies because I couldn't select the right manufacturer from the web site, just made my day.
Customer service pretty much sucks these days, but these folks don't just do it right, they go over board.